Welcome to the hotel and hotel services offered by ONTIMERESIDENCE LTD. These Terms and Conditions of Service apply to your access to, booking of, or use of our accommodation services.
ONTIMERESIDENCE LTD operates an accommodation and hotel services business in the UK and provides hotel accommodations and related services throughout Europe. By using our website, submitting a booking, or using our services, you acknowledge that you have read, understood, and agree to abide by the following terms.
- Company and Service Ownership
This website and related hotel and accommodation services are operated and provided by ONTIMERESIDENCE LTD.
Unless otherwise expressly stated, the intellectual property rights and related rights to the text, page content, brand names, trademarks, logos, images, graphics, page layout, and other related content on this website belong to ONTIMERESIDENCE LTD or its legally authorized rights holders.
No individual or business may copy, modify, distribute, sell, republish, commercially use, or otherwise exploit the content belonging to ONTIMERESIDENCE LTD without the prior written permission of ONTIMERESIDENCE LTD.
- Hotel and Accommodation Services
ONTIMERESIDENCE LTD primarily provides hotel-style accommodation and related services, including:
Short-term accommodation
Temporary accommodation
Hotel-style room accommodation
Accommodation booking management
Check-in and check-out arrangements
Basic customer service related to accommodation
Specific accommodation details, room types, prices, check-in dates, and other service information are subject to the booking page or order confirmation information.
- Booking and Orders
After submitting an accommodation booking, the order needs to be confirmed by the system or staff.
After order confirmation, the customer should complete the relevant payment and check-in procedures according to the requirements in the booking information.
If the booking cannot be completed due to accommodation availability, system errors, unforeseen circumstances, or other reasonable reasons, we may contact the customer to discuss changing accommodation arrangements, rescheduling check-in dates, or issuing a refund.
- Payment Terms
When booking accommodation services, customers should complete payment according to the price and payment requirements displayed on the order page.
The website may support bank cards, electronic payment methods, or other payment methods listed on other pages.
Customers should ensure that the payment information provided is true, accurate, and that they have the legal right to use it.
If payment fails, is rejected, or the transaction cannot be completed, we may be temporarily unable to confirm the accommodation booking.
- Billing Terms – One-Time Sale
Unless otherwise clearly stated on the order page, accommodation bookings provided by ONTIMERESIDENCE LTD are one-time purchases.
The amount paid by the customer corresponds to the specific accommodation service and booking period selected in the order and does not constitute automatic renewal, long-term subscription, or recurring charges.
Standard accommodation bookings on this website will not automatically charge customers for the next period.
If customers need to book accommodation again in the future, they should complete the booking and payment again for the new booking.
If a service has different charging methods, we will clearly state this on the relevant order or service page.
- Price
Accommodation prices are as displayed on the website at the time the customer submits the order.
Prices may vary between different orders due to differences in room type, check-in date, stay duration, and other service conditions.
If there is an obvious price display error, we may contact the customer for confirmation. Where permitted by applicable law, if the parties cannot agree on a correct price, we may cancel the relevant order and refund any payments already made.
- Check-in and Check-out
Customers should complete the necessary procedures according to the check-in and check-out times specified in the booking confirmation.
Customers may be required to provide necessary information or proof of identity according to applicable check-in requirements.
If a customer fails to check in at the designated time, whether the relevant order remains valid and whether any charges will be incurred will be determined based on the booking page, order confirmation information, and applicable cancellation policy.
- Acceptable Use
When using our hotel and accommodation services, customers should:
Comply with the hotel and accommodation property management regulations
Respect other guests and staff
Use rooms and accommodation facilities reasonably
Comply with applicable local laws and regulations
Use accommodation spaces for the intended purpose
Complete check-in and check-out procedures as required
Keep personal belongings safe
Be responsible for any damage or loss caused by your own actions
- Prohibited Activities
When using our accommodation services, customers must not:
Engage in illegal activities
Intentionally damage hotel, room, or other property facilities
Use accommodation spaces for commercial activities without permission
Exceed the booked number of guests without permission
Disrupt the normal accommodation of other guests
Threaten, harass, or verbally abuse staff
Use accommodation facilities for fraud or other illegal activities
Enter restricted areas without authorization
Violate local laws and regulations or accommodation property regulations
Use the website for unauthorized access, attacks, or damage
Provide false identity or false booking information
- Consequences of Violation
If a customer violates these Terms and Conditions, accommodation regulations, or applicable laws, we may take the following measures depending on the specific circumstances:
Require the customer to cease the relevant behavior
Cancel or terminate accommodation services
Refuse to continue providing accommodation
Require the customer to bear reasonable costs incurred due to damage
Pursue relevant liabilities to the extent permitted by law
Report suspected illegal activities to the relevant authorities if necessary
If accommodation services are terminated early due to a customer’s violation, whether a refund will be issued will be determined based on applicable laws, order terms, and specific circumstances.
- Intellectual Property
The content provided on this website and by ONTIMERESIDENCE LTD, including but not limited to text, trademarks, brand names, website design, images, graphics, page content, and other materials, is protected by applicable intellectual property laws.
Unless with the written permission of ONTIMERESIDENCE LTD or the relevant rights holders, customers may not copy, reproduce, modify, distribute, publicly display, or use for commercial purposes.
Customers do not acquire ownership of any intellectual property rights of ONTIMERESIDENCE LTD by using our hotel or website services.
- User-Submitted Content
If a customer submits comments, feedback, suggestions, or other non-personally sensitive content to us through the website or other channels, the customer shall ensure that they possess the legal rights required to submit such content and that it does not infringe upon the intellectual property rights or other legitimate rights of any third party.
To the extent permitted by applicable law, the customer authorizes ONTIMERESIDENCE LTD to reasonably use such content for the purpose of providing, improving, and managing related services.
- Limitation of Liability
We will take reasonable measures to provide and maintain accommodation services; however, to the maximum extent permitted by applicable law, ONTIMERESIDENCE LTD shall not be liable for any indirect or unforeseen losses arising from:
Losses caused by the customer’s own actions
Losses caused by the customer’s breach of these Terms
Losses caused by third-party services or actions
Events beyond reasonable control
Interruption of network, communication, or technical services
Problems caused by incorrect information provided by the customer
Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law, including liability that cannot be excluded or limited by law.
- Force Majeure
If we are unable to provide all or part of our services due to events beyond our reasonable control, such as natural disasters, major public events, government measures, severe infrastructure failures, or other unforeseen circumstances, we will take reasonable measures to mitigate the impact on our customers.
We will not be liable for delays or inability to perform due to force majeure events to the extent permitted by law, beyond the scope of the law.
- Cancellation, Refund, and Accommodation Changes
Customers’ cancellation, modification, and refund rights are subject to the specific policies displayed on the order page and applicable UK and European consumer protection laws.
If applicable law grants customers mandatory cancellation, refund, or other consumer rights, these terms will not limit such legal rights.
Cancellation fees, refund conditions, and related timeframes for specific orders are subject to the information provided to customers at the time of booking.
- Complaints and Dispute Resolution
If customers have any questions about the accommodation services, we recommend contacting ONTIMERESIDENCE LTD directly first so that both parties can resolve the issue through amicable communication.
If the parties are unable to resolve a dispute through direct communication, they may choose an appropriate dispute resolution method in accordance with applicable law, including seeking mediation within the jurisdiction of competent authorities, alternative dispute resolution mechanisms, or judicial remedies.
These Terms and Conditions do not restrict the statutory rights of consumers to file complaints, claims, or seek legal recourse under the law.
- Applicable Law
These Terms and Conditions, and the relationship between the customer and ONTIMERESIDENCE LTD arising from accommodation services, shall, in principle, be governed by the laws of England and Wales, except for consumer protection rights mandated by applicable law.
If you are a consumer in another European country and you have additional rights under local mandatory consumer protection laws, these Terms and Conditions do not exclude or limit such mandatory rights.
- Modification of Terms and Conditions
ONTIMERESIDENCE LTD may update these Terms and Conditions in accordance with business adjustments, changes in website functionality, or changes in laws and regulations.
The updated Terms and Conditions will be published on the website and will apply from the effective date of publication.
For completed orders, we will not unreasonably affect the rights already acquired by the customer through subsequent modifications, except as permitted by law or with the customer’s express consent.
- Severability of Terms
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, that provision shall be adjusted or deemed invalid to the extent permitted by law, while the remaining provisions of these Terms shall remain in full force and effect.
- Entire Agreement
These Terms of Service, relevant policies published on the website, and customer order confirmation information constitute the entire agreement between the customer and ONTIMERESIDENCE LTD regarding the relevant accommodation services.
If there is an express agreement between the order confirmation information and these Terms regarding a specific service, the specific terms applicable to that order shall prevail, but shall not exclude mandatory rights granted to the consumer under applicable law.
By using the ONTIMERESIDENCE LTD website or submitting an accommodation booking, you acknowledge that you have read and understood these Terms of Service and agree to comply with the relevant regulations to the extent permitted by applicable law.
