ONTIMERESIDENCE LTD (hereinafter referred to as “we” or “the Company”) is a UK-registered company operating accommodation and hotel properties in Europe. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, inquire about accommodation services, make reservations, or use related services.
We value your privacy and process personal information in accordance with applicable UK data protection laws and related privacy requirements.
- Information We Collect
Based on your interactions with us, we may collect the following information:
Name
Email address
Phone number
Billing and payment information
Reservation information
Check-in and check-out information
Communication records related to accommodation services
Website access and device information
Technical information such as IP address, browser type, and operating system
Other information you voluntarily submit to us
We collect only necessary information to the extent required to provide accommodation services, process reservations, respond to customer inquiries, and perform related business operations.
- How We Use Personal Information
We may use the information we collect for:
Processing and managing accommodation bookings
Confirming check-in and check-out arrangements
Providing hotel and accommodation services
Responding to customer inquiries and service requests
Processing payments and related transactions
Managing customer orders and service records
Improving the website and accommodation service experience
Maintaining the website’s normal operation and information security
Preventing fraud, abuse, and unauthorized activities
Fulfilling legal, regulatory, and accounting obligations
Sending service-related notifications or marketing information when properly authorized
- Payment Information
When you book or pay for accommodation through the website, the relevant payment information may be processed by the third-party payment service providers we use.
We will not directly store complete bank card numbers, bank card security codes, or other sensitive payment information unnecessarily. Payment service providers may process your payment information in accordance with their own privacy policies and security standards.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember user preferences, analyze website visits, and improve website services.
Cookies may include:
Cookies necessary for website operation
Functional cookies
Website analytics cookies
Other cookies used with appropriate consent
You can manage or delete cookies through your browser settings. For cookies for which user consent is legally required, we will provide the appropriate options in accordance with applicable requirements.
- Information Sharing
To the extent necessary for providing accommodation services and operating our business, we may provide limited personal information to the following categories of third parties:
Payment service providers
Hotel and accommodation property operation-related service providers
IT and website technology service providers
Customer service and communication service providers
Accounting, legal and professional advisors
Government agencies or law enforcement agencies (where required or permitted by law)
We will not sell your personal information.
Third parties will only process relevant information to the extent necessary to fulfill their respective services or legal obligations and shall take appropriate measures to protect personal information.
- International Data Transfer
As ONTIMERESIDENCE LTD operates accommodation and hotel businesses in Europe, we may use service providers located in the UK, EEA, or other countries and regions.
If personal information needs to be transferred to regions outside the UK or EEA, we will take appropriate data transfer and protection measures in accordance with applicable data protection laws.
7. Information Retention
We will retain personal information only for the period necessary to achieve the purposes described in this Privacy Policy, including the period necessary to meet reasonable business needs such as reservation management, customer service, financial records, legal, tax, and dispute resolution.
When personal information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and business processes.
- Information Security
We take reasonable technical and organizational measures to protect personal information and reduce the risk of unauthorized access, use, modification, disclosure, or loss.
However, internet transmission and electronic storage cannot guarantee absolute security, therefore we cannot guarantee that any method of information transmission or storage can achieve 100% security.
- Your Data Protection Rights
Under applicable UK data protection laws, you may have the following rights:
To request access to the personal information we hold
To request correction of inaccurate or incomplete information
To request deletion of personal information in certain circumstances
To restrict the processing of personal information in certain circumstances
To object to the processing of personal information in certain circumstances
To request data portability where applicable
To withdraw consent to processing based on consent
These rights do not apply in all circumstances and depend on applicable laws and the specific circumstances of the processing of personal information. 10. Marketing Communications
If we send you marketing messages in accordance with applicable laws, you may choose to stop receiving such marketing communications at any time.
You can follow the unsubscribe instructions in the email or request to stop the marketing communications through our official contact methods.
- Children’s Privacy
Our accommodation services are primarily aimed at customers who are legally able to make accommodation reservations and related transactions. We do not knowingly collect unnecessary personal information from children through the website.
If you believe that a child has submitted inappropriate personal information to us, please contact us, and we will take reasonable measures to handle the matter in accordance with applicable laws.
- Third-Party Websites
Our website may contain links to third-party websites or services. Third-party websites have independent privacy policies and data processing rules.
ONTIMERESIDENCE LTD is not responsible for the privacy practices of third-party websites. We recommend that you review their applicable privacy policies when visiting third-party websites.
- Privacy Policy Updates
We may update this privacy policy based on business changes, website function adjustments, or legal and regulatory requirements.
The updated version will be posted on this page, and the effective date will be updated where appropriate. We recommend that you check this page regularly to understand the latest privacy protection rules. We will process your privacy-related requests within a reasonable timeframe in accordance with applicable data protection laws.
